Account Help

Reset Password

Please enter a username or email address. If it is valid, an email will be sent that contains a link you can use to change your password.

This account does not have an email address. To reset your password, please email your request to or call 311.
Reset Password

If you have a Self Service account, we've sent you an email to reset your password.

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Recover Username/Email

For assistance please call 311 or if outside Edmonton 780-442-5311.